Shenhua Printing Plate Knife Pad: Customer Technology Empowerment and Process Optimization Training System

High-quality die-cutting consumables require scientific usage methods to fully leverage their performance advantages. Some enterprises, due to improper operation, have led to shortened service life of the spring pads, decreased die-cutting accuracy, and difficulties in achieving the expected usage results. Deephua Printing Materials focuses on customer needs and has established a customer technology empowerment and process optimization training system, shifting from "selling products" to "providing solutions and skills". This helps customers improve their die-cutting process skills.

In terms of training content design, Deephua Printing Materials has constructed a "theory + practical operation" dual-layer training system. The theoretical courses cover the selection logic of die-cutting spring pads, performance parameter interpretation, storage and maintenance knowledge, and the matching principles of spring pads for different materials. These courses help customer technicians establish a systematic understanding of consumables; the practical courses are conducted in the customer's production workshop or Deephua Printing Materials' technical center, with senior engineers demonstrating the precise application methods of spring pads, die-cutting pressure adjustment techniques, and the rapid replacement process of spring pads when changing production types. At the same time, they provide one-on-one process optimization guidance for specific problems encountered in the customer's production. In terms of training format, Deephua Printing Materials offers both online and offline training services. Offline training adopts a "customized small-class teaching" model, tailoring training content based on the customer's production scale, die-cutting material type, and equipment model. Online, a dedicated technical training platform is established, uploading high-definition teaching videos, electronic technical manuals, and common problem solutions, allowing customers to log in and study at any time. In addition, Deephua Printing Materials has also established a technical exchange community, where engineers provide real-time online answers to customer questions and share the latest industry process dynamics.

For long-term cooperative core customers, Deephua Printing Materials also provides on-site technical support services. Engineers conduct regular on-site visits, going deep into the customer's production front line to troubleshoot the matching issues of spring pad usage and die-cutting processes, optimize production processes, and help customers achieve cost reduction and efficiency improvement. As of now, Deephua Printing Materials has provided technical training to over a thousand customers, and customer feedback shows that the average service life of spring pads has been extended by 18%, and the overall die-cutting cost has been reduced by 22%. The training system has received wide recognition in the industry.